Privacy policy

Privacy Notice

This is the privacy notice of Wood Lane Dentistry. In this document, “we”, “our”, or “us” refer to Wood Lane Dentistry.

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you through our website. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
  6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

If you join us as a patient or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. verify your identity for security purposes
  2. sell products to you
  3. provide you with our services
  4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our Practice, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies, and via the disclaimer on our contact and referral forms.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [email protected]. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

4. Specific uses of information you provide to us

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

Information you give to us. We may use this information to:

Information we collect about you. We will use this information:

Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

How you can complain

7. Contacting us via our website

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us securely in order to reply with the information you need.

We record your request and our reply as well as the personally identifiable information associated with your message, such as your name and email address and other contact details so as to be able to track our communications with you to provide a high quality service. This data will be held securely online for a period of 3 months, we may also record this information within our practice management software.

Use of information we collect through automated systems when you visit our website

8. Cookies

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

9. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. This information is recorded by Google Analytics as well as via certain 3rd party plugins installed on our website.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

11. Our use of Call Tracking

We may have call tracking installed on our website. This tracking will automatically record certain information about the visitor by using various types of technology including cookies, clear gifs or web beacons. This automatically collected information may include the phone number, IP address or other device address or ID, geographic location of the Visitor, web browser and/or device type, the web pages or sites visited just before or just after visiting the site, the pages or other content the visitor views or interacts with, and the dates and times of the visit. Calls may also be recorded.

Access to your own information

12. Access to your personal information

13. Removal of your information

If you wish us to remove personally identifiable information from our systems, you may contact us at [email protected].

This may limit the service we can provide to you.

14. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

15. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

16. Retention period for personal data

As mentioned in this privacy notice, we keep your personal information securely online for a period of 3 months. We will also keep the data on our practice management software for as long as required by us:

17. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

18. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Version 1.0


01189 722 626

[email protected]

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(4.8 of 5) - 150 Reviews
(4.8 of 5) - 150 Reviews
February 14, 2020
4/ 5stars
I was treated by the dentist on time, courteously and professionally. Unfortunately I had not picked up the e-mail informing me that the hygienist was away.
February 14, 2020
5/ 5stars
Prompt, friendly and efficient!
February 13, 2020
5/ 5stars
February 12, 2020
5/ 5stars
After bringing my appointment earlier from Thursday to Monday, my appointment with Jess was good and resolved the damaged tooth quickly. I just thought being a Denplan member I would have been offered the Monday appointment without me having to phone back as I was worried to obtain an earlier appointment.
February 12, 2020
5/ 5stars
February 12, 2020
5/ 5stars
I have been with this dental practice forever it seems. Polite efficiency greets you at reception onwards. Always skilful and proficient dentistry that gives you confidence that your oral health is the best it can be, and this combined with a genuine interest in each patient. All in all a great team!
February 12, 2020
5/ 5stars
We were both very satisfied with our treatment.
February 12, 2020
5/ 5stars
We were both very satisfied with our treatment.
February 11, 2020
5/ 5stars
February 11, 2020
5/ 5stars
February 11, 2020
5/ 5stars
Very good . You will always fit me in if I have to have an emergency appoinment.
February 11, 2020
5/ 5stars
February 10, 2020
4/ 5stars
February 10, 2020
4/ 5stars
February 10, 2020
5/ 5stars
February 10, 2020
4/ 5stars
10 minute delay waiting time. Didn't see usual hygienist as she is evidently on long term leave - would have been polite to send email informing of this. Temporary hygienist - Jenny - was very nice and accommodating as I have experienced some discomfort after treatment from previous hygienist.. She made a note on my records to alert hygienist to this in future.
February 10, 2020
5/ 5stars
My visit to Kieran was excellent she is totally professional and a total delight -
February 10, 2020
4/ 5stars
Had a Hygenist appointment. It was a good experience with this individual and I would like her to perform all future examinations. the dentist was also good.
February 10, 2020
5/ 5stars
Emergency Appointment - great advice from Kiran as usual. Thank you.
February 10, 2020
5/ 5stars
February 10, 2020
5/ 5stars
Efficient, knowledgeable and friendly
February 10, 2020
5/ 5stars
Excellent service. Seen on time .
February 10, 2020
4/ 5stars
February 10, 2020
5/ 5stars
January 24, 2020
TC
5/ 5stars
I have worked at Woodlane Dentistry a couple of times now and the kind staff and nice feel to the practice makes working there an absolute pleasure. I would 100% have treatment here and knowing that they also have the latest technology at the practice gives me even more confidence.
Source: Google
December 30, 2019
5/ 5stars
December 19, 2019
5/ 5stars
Your service is provided in a timely and effective way; there is always a clear explanation for the treatment being given, and the after-care service is much appreciated.
December 19, 2019
4/ 5stars
Very alert reception staff and a good reminder system. However, I usually do not actually enjoy my visits!
December 19, 2019
5/ 5stars
A welcoming, concientious and very caring service - thank you
December 19, 2019
5/ 5stars
December 19, 2019
5/ 5stars
Great
December 19, 2019
5/ 5stars
Always excellent service and very good at accommodating emergency appointments when required have never had cause for complaint at all brilliant dentist practice commendations to all staff thank you
December 19, 2019
5/ 5stars
Great that I could be seen quickly with toothache. Good care and support.
December 19, 2019
5/ 5stars
I can’t suggest any improvement at this time as treatment and service good
December 19, 2019
5/ 5stars
Perhaps somewhere or a hatstand first coats. It was a rainy day and the waiting room was quite full
December 19, 2019
5/ 5stars
Treatment was given in a friendly and professional manner.
December 19, 2019
5/ 5stars
December 18, 2019
4/ 5stars
The stand in hygenist (Cynthia I believe) was efficient and very gentle.. However, I would have appreciated being alerted prior to the appointment about the change in staff. as I was thinking of postponing my appointment because of other commitments and knowing this might have made a difference. Many thanks
December 18, 2019
5/ 5stars
Outstanding treatment and very constructive advice regarding treatment options.
December 18, 2019
5/ 5stars
Kiran's skill, patience and empathy are exceptional. Thank you!
December 18, 2019
5/ 5stars
Friendly, efficient and painless! Tip top!
December 18, 2019
5/ 5stars
You're all so friendly. Going to the dentist is normally a little stressful, so the fact everyone is so nice makes it a much better experience.
December 18, 2019
4/ 5stars
5 stars is perfect and virtually unachievable as there are inevitability small impmperfections from time to time.Even I am not the perfect patient.
December 18, 2019
5/ 5stars
Excellent friendly service from everyone
December 18, 2019
5/ 5stars
December 17, 2019
5/ 5stars
December 17, 2019
5/ 5stars
I enjoy my visits to the practice , but not looking forward to having a tooth extraction sometime next year. I have never had any cause to complain about any treatment that I have had in over 20+ years. I always have confidence in the treatment I have been given and would recommend the practice to anybody seeking dental work.
December 17, 2019
5/ 5stars
Very efficient and friendly service
December 17, 2019
5/ 5stars
A family check up visit for myself and 2 children. My daughter had a very wobbly tooth that wasn’t keen on coming out anytime soon even though the tooth behind had grown through. Jess gave my daughter some special cream, then whipped out the tooth! My daughter hardly felt a thing.
December 17, 2019
5/ 5stars
I had to make an emergency appointment and was in the dentist's chair having the best treatment within the hour. I have nothing but praise for the high quality of care and service provided by everyone at this dental practice.
December 16, 2019
5/ 5stars
Staff are always very caring and professional .
December 16, 2019
5/ 5stars
December 16, 2019
5/ 5stars
Excellent care and treatment &. very pleasant & helpful staff
December 16, 2019
5/ 5stars
Very satisfied with the professional treatment by all members of the team. Thank you.
December 16, 2019
5/ 5stars
The whole experience of going to the Dentist is not good, however all the staff provide a friendly excellent service delivered with compassion and skill... Than you!
December 16, 2019
5/ 5stars
December 16, 2019
5/ 5stars
Early appointment covered all posabilities gave good a d useful advice
December 16, 2019
5/ 5stars
December 16, 2019
5/ 5stars
Always a good experience whether from dentist, hygienist or "front desk"staff
December 16, 2019
5/ 5stars
December 16, 2019
5/ 5stars
December 16, 2019
5/ 5stars
Emergency treatment, excellent service from Vic.
December 16, 2019
5/ 5stars
Excellent dental practise,very friendly, in depth explanation on any treatment needed with choices given, lovely dentist...felt very comfortable
December 16, 2019
4/ 5stars
December 16, 2019
5/ 5stars
Melanie is always friendly and welcoming. The dentist is always clean looking. The only negative would be the lack of parking, which can mean you being late for your appointment. Jess is great and so good if you're a nervous patient.
December 16, 2019
5/ 5stars
It was a great experience!
December 16, 2019
5/ 5stars
December 16, 2019
SLP
5/ 5stars
Hello, I recently got my Invisalign orthodontic treatment here. It was a fantastic process from start to finish. I am very pleased with the results. I was a 'relapse' from some orthodontics (train-tracks)I had when I was a teenager. I was seen by Dr Kiran Shankla at the surgery who was great. She talked me through, and explained from the start what the treatment would involve and gave a few different options and treatment plans. She gave me a whole set of tray aligners, and I changed the aligners each week.. so it is a gradual and pain free experience... and the whole process was straightforward and the Invisalign retainers are comfortable, and barely noticeable.... very different to the memories I have of train tracks as a teen! Finally - the results, I am super happy with my straight smile! I now have permanent wires and retainers, so a small financial and time investment for a straight smile for life :-) very much worth it. Would recommend doing your treatment here, you are in safe hands. Sarah
Source: Google
November 4, 2019
5/ 5stars
An excellent experience starting with a warm welcome. Dental staff are very competent, professional and welcoming too.
November 4, 2019
5/ 5stars
Excellent experience starting with a pleasant welcome. Dental staff are very competent, professional and welcoming too.
November 1, 2019
5/ 5stars
Consistently a very good service.
October 31, 2019
5/ 5stars
October 29, 2019
5/ 5stars
Absolutely amazing treatment. Thanyou so much. As always you are the best.
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
Friendly, helpful staff at all levels. Highly proficient in treatments and procedures. Thank you
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
Great care taken when tooth was removed. Very pleased with the new tooth.
October 28, 2019
5/ 5stars
All my treatment has been painless and thorough. Everyone is polite and friendly and makes me feel as comfortable as possible.
October 28, 2019
4/ 5stars
good
October 28, 2019
4/ 5stars
October 28, 2019
5/ 5stars
Brilliant great staff
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
Prompt efficient service Hygienist explained every step before she did it
October 28, 2019
5/ 5stars
Patient, efficient calm and smiley what more could you want !
October 28, 2019
5/ 5stars
Always get a wonderful welcome from reception and Dipesh give an excellent dental service.
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
Great service from reception to treatment - always involved and talked through treatment decisions. Fitted in when have emergency. Thanks to all the team
October 28, 2019
4/ 5stars
The only reason I did not give five stars was I had an extraction! Iknow it was necessary but it did rather spoil the day. Seriously it was a good visit with very little discomfort. Thanks to all, Paul.
October 28, 2019
5/ 5stars
Always attentive, always considerate, and this from all staff. Thank you.
October 28, 2019
5/ 5stars
I've been a patient for over 30 years and I have always found the treatment to be excellent. The staff are always friendly and very efficient.
October 28, 2019
5/ 5stars
Excellent and prompt service every time from Dipesh and the team
October 28, 2019
5/ 5stars
October 28, 2019
5/ 5stars
August 21, 2019
LK
5/ 5stars
Very efficient and friendly. Superb treatment. My teeth are better than they have been in years.
Source: Google
July 5, 2019
KB
5/ 5stars
Appointments run on time. Dentists are approachable and care about patient comfort. Dental care is great with focus on prevention as well as treatment.
Source: Google
May 19, 2019
DH
5/ 5stars
I would like to thank everybody at Wood lane Dentistry, they were kind friendly and very professional.
Source: Google
May 16, 2019
YP
5/ 5stars
Source: Google
April 30, 2019
HW
5/ 5stars
Caring and efficient dentist surgery. Excellent service. Dr Jess is amazing with children as well, puts them completely at ease.
Source: Google
March 28, 2019
SB
5/ 5stars
Source: Google
March 6, 2019
HW
5/ 5stars
Friendly and helpful staff, lovely environment, great service.
Source: Google
February 15, 2019
JS
5/ 5stars
Excellent service as always
Source: Google
February 4, 2019
DB
4/ 5stars
Source: Google
January 23, 2019
PR
4/ 5stars
Source: Google
January 15, 2019
HE
5/ 5stars
Excellent dental practice with caring staff.
Source: Google
January 14, 2019
LK
5/ 5stars
Reception ladies are always very helpful, pleasant and courteous. Rosemary, my hygenist, is always really lovely and advises on how well or not I am doing in relation to looking after my teeth and I really do value her advice as does my dentist, Dipesh who also provides me with the best advice on the condition of my teeth. I am very happy with the overall service and care that I receive from the practice. It also looks really smart inside now that it has been upgraded.
Source: Google
December 17, 2018
NM
4/ 5stars
Dental check-up and hygienist were excellent Both Dentist and Hygienist were excellent, as usual. Thorough and professional, with a genuine concern for the best treatment and care. Always approachable and friendly, trying to help with suggestions for better self-care.
Source: NHS
December 14, 2018
PG
5/ 5stars
Myself and my family have been treated at this excellent dentists for a number of years and have always received expert treatment allied to superb customer service.
Source: Google
December 7, 2018
DT
5/ 5stars
I have always found this practice to be helpful, professional and friendly. I have been a patient here for many years, and they work wonders with the remains of my teeth. The current hygienist/dentist combination that I have, I find particularly good for me. The hygienist gently chides and reminds me what I should be doing each day and I try to maintain the regime for as long as possible before the next visit. The dentist (Dipesh) is brilliant and always sorts out my dental problems in a calm and knowledgeable way before we have a good chat about photography.
Source: Google
December 7, 2018
SS
5/ 5stars
Moving to Sonning Common eight years ago, I continued to go to my dentist in Earley. Then I heard such good reports about the Wood Lane Dentistry that I decided to become a patient and I am so glad I made that choice. I feel most welcome from the receptionist to the dentist to the hygienist. The dentist takes time to have a brief chat before inspecting my teeth and I feel confident that my teeth are in very good hands. The same with the hygienist, I leave feeling my teeth are sparkling. Thank you to Wood Lane Dentistry.
Source: Google
November 23, 2018
AA
5/ 5stars
Vik is great: meticulous and reassuring (latter really helpful if, like me, you feel very nervous in the dentist's chair)!
Source: Google
November 21, 2018
JO
5/ 5stars
My husband and I and our 2 children all go to Wood Lane Dentistry and Jess, the dentist lady my children see is fabulous, she really makes a fuss of the children, they absolutely adore her and actually like going to the dentist! Vic, the dentist I see has always been gentle when carrying out procedures and talks through what he’s about to do, he really puts me at ease and his assistant is always there ready to help. The hygienists are lovely too, very thorough and again put me at ease, which is so important. The front of house Receptionists never fail to amaze me, they give a really lovely, warm welcome which is just wonderful and such a personal service. I highly recommend Wood Lane Dentistry which has a real family feel about it.
Source: Google
October 21, 2018
LG
5/ 5stars
Source: Google
October 21, 2018
SR
5/ 5stars
Source: Google
September 21, 2018
SR
5/ 5stars
Excellent service and staff.
Source: Google
September 21, 2018
LC
5/ 5stars
Source: Google
September 14, 2018
SR
5/ 5stars
Complementary session of advice with Maria This proved an interesting and enlightening session. Maria has a friendly as well as professional approach and was very helpful in correcting my use of both electric toothbrush and TePe. Ive taken on board her advice and hope for improvement!
Source: NHS
September 6, 2018
HD
5/ 5stars
Excellent dentist Kiran has been looking after my two children age 6 and 10 years for the past few years. She is fantastic at putting them at ease and chatting away to them. She is a excellent dentist, she takes time with her routine check ups, not at all rushed and is very knowledgeable and up to date. Highly recommend.
Source: NHS
September 6, 2018
LC
5/ 5stars
30 years and still looking after my teeth I have been with Wood Lane dentistry for what seems like forever - and have nothing but praise for the treatment and care that I have received over the years.
Source: NHS
August 29, 2018
A
5/ 5stars
General care and compassion of dentist Wood Lane Dentistry is committed to helping individuals feel comfortable and relaxed at all times. They are also compassionate when circumstances change leading to changing appointments at short notice. I would highly recommend this dentist for everyone. Nothing is too difficult for them and they bend over backwards to accommodate all needs.
Source: NHS
August 21, 2018
AD
5/ 5stars
Source: Google
August 21, 2018
KR
5/ 5stars
Source: Google
August 17, 2018
A
4/ 5stars
Very pleasant, helpful and professional All staff at this practice are very pleasant, helpful and professional.
Source: NHS
August 10, 2018
A
5/ 5stars
Thank you for all your expertise and kindness. I dont really feel like a patient because whenever I come I have such a strong sense of respect and caring, as well as confidence in everyones expertise.
Source: NHS
July 21, 2018
MK
5/ 5stars
Have had excellent treatment over many years and would recommend this practice.
Source: Google
June 21, 2018
SG
5/ 5stars
So happy with the result of my teeth whitening! Highly recommend! Thank you so much.
Source: Google
June 21, 2018
GK
5/ 5stars
Very helpful, thoughtful and friendly reception, dental nurses and dentists. Their care and competence is outstanding.
Source: Google
May 22, 2018
A
5/ 5stars
Fabulous dental practice Fabulous dental practice. I attended for a 6 month review and hygienist, and to get advice on a painful tooth. As always Vik and his team make you feel welcome and at ease, examined the problem and then gave me a couple of options with clear pros and cons for each, all advised in a straightforward way without getting over technical.
Source: NHS
May 21, 2018
CB
5/ 5stars
Service was excellent lovely visit staff were all very friendly thankyou to all
Source: Google
April 27, 2018
A
1/ 5stars
Bad experience. Not Happy at all. 4 months wait.. Dentist cancelled treatment. Rude and incompetant. Received initial appointment next day as new patient as was in terrible pain. But could not get an appointment until 4 months later to carry out the treatment. Was told what treatment to be carried out verbally and by letter. Dentist seemed to be reluctant to do the treatment. He then telephoned me and told me he couldnt carry out the treatment. Phoned the surgery and the receptionist threw the phone down on me.
Source: NHS
Responded on May 8, 2018
I am sorry you felt the need to write this review. As we stated to you we were unable to carry out the treatment that you asked as we didnt believe it would solve the problems you felt you had. We will never carry out treatment that we feel is not in the best interests of our patients even under the threat of having a review such as this placed on our site. Even though we spent a lot of time with you at the consultation appointment helping to diagnose your concerns, we have refunded the cost of that consultation as a gesture of goodwill.
Wood Lane Dentistry Management Practice Manager
April 21, 2018
RA
5/ 5stars
Source: Google
April 18, 2018
SK
5/ 5stars
Really friendly and professional staff. Make you feel comfortable and take you through the process. Would definitely recommend.
Source: Facebook
March 21, 2018
SB
4/ 5stars
I chose to have dental work done at Wood Lane Dentistry based on a previous experience, along with a recommendation from my usual dentist. Vikram Chugani was, as before, polite, kind and thorough and I would go back, if the need arises.
Source: Google
March 21, 2018
SK
5/ 5stars
Source: Google
March 21, 2018
DG
5/ 5stars
I've been going to the Wood Lane dental practice for over 30 years. During this time I've always found the the staff very friendly and the treatment excellent. I highly recommend it.
Source: Google
February 21, 2018
IP
5/ 5stars
We have been patients/clients of Wood Green for twenty years - starting at their surgery over the road then their new surgery outside the health centre - and through their more recent drawn out refurbishment. We have always been happy with our treatment. Our three boys, from when they were toddlers, were never concerned by their check-ups or treatments and even enjoyed their dental education sessions with Maria. My wife and I have always valued the care provided by all the staff - from dental work, through hygienist care and friendly receptionists.
Source: Google
January 21, 2018
R&CCSf2
5/ 5stars
When I moved to Berkshire I needed to find a Dentist for me and my 4 year old, a parent at the local school recommended Woodlane Dentistry and I am so impressed with the way we are appreciated and treated I wanted to share my recommendation. If you’re reading this and looking for a Dentist, visit this practice, they are outstanding in every way.
Source: Google
December 21, 2017
TPT
5/ 5stars
Lovely dental practice. The staff have been super friendly and helpful every time I've visited and the dentist I use is very thorough. They really strive to make the experience as pleasant as possible.
Source: Google
December 21, 2017
AS
4/ 5stars
Source: Google
December 21, 2017
AR
1/ 5stars
In it for the money!
Source: Google
Responded on December 21, 2017
I notice you have left the same review for two dental practices on the same day so I wonder if you may have the wrong practice. There are a few around with similar names.Here at Wood Lane we have run a form of not for profit model since 2010. All money made by the practice after expenses are paid are pumped back into patient care to maintain affordable prices at the high standards we are well known for. I am sure we will not always get everything right but if you speak to any of our actual patients no one would ever accuse us of being in it for the money.We are closely involved with the community and regularly ask and act on feedback given and even have a local patient forum to ensure we are focusing on the type of care the local community would like us too.
Wood Lane Dentistry Management Practice Manager
December 21, 2017
SG
5/ 5stars
I am very impressed with the service at this practice. Dr Vikram Chugani and all the staff have helped me and my family with general check ups to more serious work and we have been very happy with the care and professionalism provided with every visit. I would recommend them to anyone looking for a dentist who has the patients interest at heart.
Source: Google
October 9, 2017
5/ 5stars
An excellent all round experience; would strongly recommend to friends and family.
Source: DentistFinder
October 6, 2017
5/ 5stars
Dipesh is an highly professional, polite and courteous dentist, who really cares for the wellbeing of his clients. I have no qualms about recommending him to anyone. The recent refurbishment of the building makes for a more user-friendly experience, coupled with a more pleasant atmosphere in the waiting area. The staff are friendly and very helpful. The only negative aspect relates to the communal car park shared with the health centre, who appear to have a strict enforcement policy when it comes to use of their assigned spaces. Such segregation of spaces seems unneccessary, serving only to create an often stressful experience for all users.
Source: DentistFinder
September 6, 2017
5/ 5stars
I have been coming to this practice for nearly 40 years - i had always seen Richard, so when he retired i was a little apprehensive of being transferred over to Jess. She has been great. Always a pleasure to go to see her and have a catch up, very thorough, always explains things and gives advice on the best options available to me. Very happy to have her as my dentist. Here's to another 40 years!
Source: DentistFinder
February 28, 2017
JE
5/ 5stars
Source: Facebook
November 27, 2012
5/ 5stars
The whole team at wood lane has made me feel so welcome. However my dentist Vik is a genius. My teeth feel better than they have felt in years. His kindness and patience seem unending. I have already made the rest of my family sign up with the practice.
Source: DentistFinder
November 7, 2012
5/ 5stars
The practice was recommended to me by a relative and though I live some distance away I would travel twice the distance to keep seeing Vik. He always explains everything he does and makes the whole experience pain free and dare I say even pleasant. He has a lovely team behind him which only adds to my pleasure at being a patient at this practice.
Source: DentistFinder
November 24, 2011
5/ 5stars
I joined the practice when I married my husband and have never regretted it. Vik has been my dentist for over 5 years now. At my previous NHS dentist I seemed to need fillings every 6 months. Vik and Maria (The oral hygiene educator)spent some time with me going through how decayed occured and how best to prevent it and it is now nearly 5 years since my last filling. Vik is infinately patient and forever calm despite me previously being a VERY nervous patient. I haven't lost a moment sleep worrying about a dentist appointment for years. Thank you Vik and all the staff at Wood Lane Dentistry!
Source: DentistFinder
November 16, 2011
5/ 5stars
This is one of the best dental practices that I have ever been to. Me and my whole family now use the wood lane practice, and all of us are very pleased with the service that we frequently recieve! My youngest, Jake who is 8 used to be very scared of the dentist, but due to the welcoming and calming mannor of the Wood Lane staff he has finally got over his phobia of the dentist! Cheers guys, keep up the great work.
Source: DentistFinder
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